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Communication Skills - Building Positive Relationships


Building Positive Relationships 


  • Communication Climate
    • Use 'I' language: In contrast to "You" language, the I language or descriptive statements focus on the speaker instead of judging the other person. So less acusatory.
    • Focus on solving problems, not controlling others: Use problem-oriented messages.
    • Show concern for others: a genuine message of interest can make tremendous difference. A simple apology can do wonders.
    • Demonstrate an attitude of equality:  respect is essential. Respect often comes from how we construct messages. Pay close attention not only to what you say but also to your nonverbal behaviour, including your vocal tone and facial expression, when expression yourself.
    • Keep an open mind: listening with an open mind makes good sense and promote good relationship. 
  • Giving Praise
    • Make praise specific. Describe exactly what you appreciate makes it easier for the other person to continue that behaviour. Being specific does not mean that you have to avoid giving broad comments. Along with giving general praise, consider the value of adding enough particulars to help the other person understand exactly what you appreciate.
    • Praise progress, not just perfection.
    • Praise intermittently: Social scientist have discovered that occasional compliments have more effect. Praise others from time to time, when your remarks will have the best effect, but dont go overboard.
    • Relay Praise: You can be the 'praise messenger' by letting people know that you've heard others saying complimentary things about them. They will feel better both about the person who praised them and about you for delivering the good news.
    • Praise sincerely: Be sincere and respect local customs (praise group vs. individual in certain cultures).
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YourVietBooks is a collection of books on Vietnam for Readers who are interested in Vietnam's History, Culture, Language, Economy, or Business. Most titles are in English, but some are only available in French or Vietnamese. We can provide interested parties an accurate translation of some parts of the books for your research purposes. Translations are done by YourVietnamExpert's qualified and experienced translators. contact@yourvietnamexpert.com

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Travel to Vietnam - Nhatrang City and Khanh Hoa Province

Travel to Vietnam
Nhatrang City - Khanh Hoa Province


Original Title in Vietnamese: Du lịch miền Trung và Tây Nguyên - Những điều cần biết: Nha Trang Khánh Hòa
By Authors: Nguyen Gia Nung, Thia Ly, Nguyen van Thanh, Khanh Hoa Tourist Ofice
Journalists: Nguyen Hoang Ba, Khue Viet Truong, Dinh Hanh, Dang Minh Chau
Publishers: Chính Trị Quốc Gia (National Politics)


About the Book:
Published in 1998, the information contained in this book is now obsolete but the book itself shows the early efforts of the provincial and central government to gather valuable information for the visitors to Vietnam. More complete information are available under wikipedia.


Complementary from wikipedia

GeographyNha Trang city has a metropolitan area of 251 km² and population of about 500,000 (as of 2007). It borders Ninh Hòa town by the north, Cam Ranh city by the south, Diên Khánhtown by the west and the South China Sea to the east. The city is located on the beautiful Nha Trang Bay, which was chosen by Travel and Leis…

Vietnamese Classical Literature - 19th Century

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Here is a short list of books I read between 2009-2010
Author's Biographies Smith, Adam, encyclopedia article about the author <http://encyclopedia.thefreedictionary.com/Adam+Smith>Austen, Jane, Pride and Prejudice, on SparkNotes <http://www.sparknotes.com/lit/pride/>Henry Maine, encyclopedia article about the author<http://encyclopedia.thefreedictionary.com/Henry+Maine>Karl Marx, encyclopedia article about the author Karl Marx<http://encyclopedia.thefreedictionary.com/Karl+Marx>Durkheim: encyclopedia article about the author<http://encyclopedia.thefreedictionary.com/Durkheim>Max Weber, encyclopedia article about the author <http://encyclopedia.thefreedictionary.com/Max+Weber>


Books on History-Biography Bartholomew-feis, Dixee R, The Oss and Ho Chi Minh: Unexpected Allies in the War Against Japan. University Press of Kansas, 2009. Berman, Larry. Perfect Spy: The Incredible Double Life of Pham Xuan An, Time Magazine Reporter and Vietnamese Communist …